FAQs – Willms.store

Welcome to the Willms.store FAQ section! Below, we’ve compiled answers to some of the most frequently asked questions to assist you with your shopping experience. If you have any additional questions, feel free to contact us at +1 501-530-3766 or [email protected].

At Willms.store, we offer secure and flexible payment options via PayPal and Payoneer. Both methods are trusted globally and provide security for your personal and financial information.

We charge a flat shipping fee of $6.99 for all orders, regardless of size or destination within the U.S.

Once your order is placed, we take 1-3 business days to process and prepare your items for shipment. This includes verifying your order details, packaging, and arranging shipment.

Delivery typically takes between 3-15 business days depending on your location within the U.S. Once your order has shipped, you’ll receive a tracking number to monitor its status.

All orders are shipped from our location at 1312 W 3rd St, Pickens, MS 39146, USA.

Currently, we only ship within the U.S. We are looking into international shipping options in the future, so stay tuned!

Yes! Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package and get updates on its delivery status.

We want you to love your purchase! If you are not satisfied with your order, you may return it within 15 days of receiving your item for a refund or exchange. Please note that items must be in their original condition, unworn, and with tags attached. For detailed instructions, please visit our Returns & Exchanges page.

For any inquiries or assistance, feel free to reach us during our working hours from 8AM to 6PM (EST), Monday to Friday:

Our customer service team is available during our working hours, from Monday to Friday, 8AM to 6PM (EST). We are closed on Saturday and Sunday.

We do our best to restock popular items! If an item is out of stock, you can sign up for a restock notification on the product page, and we’ll notify you as soon as it’s available again.

Each product comes with specific care instructions to help you maintain the quality and longevity of your clothing. For general care:

  • Machine wash cold
  • Do not bleach
  • Tumble dry on low heat
  • Cool iron if needed

Always refer to the care label on the item for the most accurate instructions.

We aim to process orders quickly, but if you need to cancel or modify your order, please contact us immediately at [email protected] or +1 501-530-3766. If your order has not been processed yet, we will do our best to accommodate your request.

If you have any other questions, don’t hesitate to reach out to us! Thank you for choosing Willms.store, where style and convenience come together.

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